HIPAA, BAA, PHI, ePHI, EMR / EHR, FHIR, HL7, ICD-10, patient intake, symptom triage, no-show, recall, pre-authorization, tele-medicine — each defined в plain English alongside SLAtech Medical's posture. Pairs с the vertical FAQ и umbrella compliance glossary.
Contract between а HIPAA covered entity и а vendor that processes PHI on their behalf. SLAtech executes BAAs only on the Enterprise tier where SLA-backed single-tenant infrastructure supports the underlying control requirements.
Patient's fixed out-of-pocket payment for а covered service. SLAtech Medical's pre-visit chat surfaces estimated co-pay based on insurance details — reduces front-desk billing-question load.
GDPR Article 15-22 right enabling EU patients к access, correct или delete their personal data. SLAtech ships а DSR portal в the admin platform; medical-record exports run в Markdown / FHIR / PDF formats.
The clinical system of record. SLAtech Medical integrates с major EMR / EHR systems via HL7 v2 / FHIR APIs to read appointment slots, write back booking outcomes и pull patient context.
HL7 standard для healthcare data exchange via REST + JSON. SLAtech Medical ships FHIR client libraries for Patient, Appointment, Practitioner и Encounter resources — ready for integration с FHIR-conformant EMRs (Epic, Cerner, Allscripts, Athena).
Health Insurance Portability and Accountability Act (US, 1996). Regulates handling of protected health information (PHI) by covered entities и their business associates. SLAtech Medical is BAA-eligible on the Enterprise tier с а single-tenant deployment option.
Legacy healthcare messaging standard still dominant в most hospital systems. SLAtech Medical supports HL7 v2 ADT (admit / discharge / transfer) и SIU (scheduling) messages для clinics running pre-FHIR EMRs.
International Classification of Diseases, 10th revision. Standardised diagnosis codes. SLAtech Medical's intake bot can structure symptoms к ICD-10 candidate codes для clinician review — never auto-diagnosed.
Observability stack monitoring SLAtech Medical query latency, retrieval recall и channel-specific error rates. Critical-path monitoring includes EMR integration health и appointment-booking success rate.
А scheduled appointment the patient doesn't attend. Industry no-show rates run 15-30%. SLAtech Medical's reminder bot reduces no-shows by 30-50% via tiered reminders (1 week, 24 hours, 2 hours) с easy re-schedule replies.
Any individually-identifiable health information held или transmitted by а covered entity или business associate. SLAtech Medical ships ingest-time PHI redaction — national IDs, medical record numbers и EU phone formats masked before any LLM call.
The pre-appointment workflow capturing reason для visit, insurance information, symptoms и history. SLAtech Medical's intake bot conducts structured intake conversations in Hebrew / Russian / English / Arabic, then hands а summarised clinical context к the practitioner.
Web-based system letting patients view records, request appointments, message clinicians. SLAtech Medical's bot complements (does not replace) patient portals — handling the conversational interface where portals are forms-only.
Insurance approval required before certain procedures или medications. SLAtech Medical's bot guides patients through pre-auth documentation requirements и status checks; does not submit claims directly.
Proactive outreach к patients due для preventive care (annual physical, screenings, immunisations). SLAtech Medical surfaces recall lists from EMR data и runs structured outreach via SMS / WhatsApp.
А third party that processes patient data on SLAtech's behalf — OpenAI (LLM inference), Sentry (errors), Cloudflare (CDN / WAF), SendGrid (email). Full list at /en/sub-processors/. Transfers governed by SCC 2021/914.
Routing patients к the appropriate level of care based on symptom severity. SLAtech Medical surfaces triage suggestions (urgent care / scheduled visit / self-care) с а confidence score; never replaces clinician judgement.
Clinical care delivered remotely via video / phone. SLAtech Medical's bot schedules tele-medicine slots, sends platform invites и handles pre-call check-in workflows. Compatible с Doxy.me, Zoom for Healthcare, Microsoft Teams.
Clinics often blend booked appointments с walk-in capacity. SLAtech Medical surfaces walk-in wait time (live, from EMR data) к pre-visit chat и routes appropriate cases к scheduled slots vs walk-in queue.
PHI в electronic form — what the HIPAA Security Rule regulates. SLAtech Medical encrypts ePHI с AES-256-GCM at rest и TLS 1.2+ in transit. Audit log of admin actions covers ePHI access events.