14 answers a clinic admin actually asks

SLAtech AI Medical answers patient-facing logistics questions (booking, prep instructions, price ranges) using RAG grounded in the clinic's uploaded content. When a visitor asks something clinical that scores below the confidence threshold, the assistant routes to "let me book you a 10-minute callback with a clinician" rather than guessing. Answers built on retrieved content carry a confidence + factuality + hallucination flag visible in the admin Inbox for audit.

Detected identifiers - email, phone, payment card, Israeli national-ID and medical-record numbers - are replaced before any data leaves our servers for an AI sub-processor, and the originals stay encrypted with us. Masking is opt-in per document upload and always on for visitor messages; names in free text are not auto-detected, and content published on your own website is indexed as-is. All transfers are governed by SCC 2021/914 - see /en/sub-processors/ for the full vendor list.

General Practice, Dentistry, Dermatology, Orthopedics, Cardiology, Gynecology, Pediatrics, Aesthetic Medicine, plus a generic "Other" template. Each specialty arrives with industry-tuned FAQ templates, tone-of-voice presets and pre-visit instruction triggers (patch-test reminders, fasting requirements, whitening prep).

Yes - Google Calendar and Outlook two-way sync are in the Pro tier and above. Per-practitioner availability rules, slot durations and buffer times are configurable. Reminders, cancellations and reschedules are handled via the same calendar integration. PMS integrations (Doctolib, MEDIVA, ChiroTouch) are in the Enterprise-tier roadmap.

Yes in the Pro tier ($249/month) and above. Most competing platforms (Tidio, Crisp, Intercom) treat WhatsApp as a separate add-on; SLAtech AI Medical bundles WhatsApp + Telegram + web widget in Pro. The five clinic tiers are Free ($0), Starter ($49), Pro ($249), Enterprise ($499) and Custom Solutions (contact sales).

About 10 minutes for the web widget on a single clinic site. Calendar integration adds another 10-15 minutes. A dedicated success-manager onboarding cycle is not required - SLAtech AI Medical is self-serve from signup.

Hebrew (RTL polished), Russian and English by default. The multi-language detection layer auto-routes per visitor message, and the admin UI itself renders in Hebrew RTL without the layout bugs visible in Drift / Intercom / Tidio Hebrew admin views. Additional languages are available on request.

Enterprise tier offers a single-tenant deployment option with BAA-eligible configuration for US clinics. Other clinics rely on the default GDPR posture (SCC 2021/914 sub-processor coverage); hosting in your own jurisdiction is available on request (Enterprise). SOC 2 Type I targeted for Q3 2026.

Generic platforms ship one English-first AI and ask the clinic to upload PDFs and tune prompts. SLAtech AI Medical ships nine specialty-tuned FAQ packs, a PHI / PII redactor, Hebrew / Russian first-class support, and flat-rate pricing without per-resolution overages. Detailed side-by-side: https://www.slatech.ai/en/vs/intercom/, https://www.slatech.ai/en/vs/tidio/, https://www.slatech.ai/en/vs/chatbase/.

Not by a score we can show you. This answer used to carry a figure out of 100 for us and for named competitors; no question set or runner existed to produce them, so they were removed rather than restated. What is concrete: PHI redaction at ingest covers Israeli ID numbers, international phone formats and medical record numbers, which the generic platforms do not ship at all. How quality is measured: https://www.slatech.ai/en/eval/.

Answers built on retrieved content are scored by a second model call for factuality, and flagged when they state something the retrieved material does not support. The confidence score appears next to the response in the admin Inbox; scores below the threshold, configurable per clinic, route the visitor to a human-handoff prompt. Answers that fall back to "I don't know" are not scored - there is nothing grounded to check them against.

Lead capture to HubSpot, Salesforce, Pipedrive (Pro tier and above), plus a generic JSON-POST webhook for in-house CRMs and practice-management systems. Calendar booking integrates with Google Calendar and Outlook out of the box. Reminders trigger via SendGrid (Pro tier) with template per-specialty.

Yes. SLAtech AI Medical queries FHIR R4 Patient, Appointment, Practitioner, and Encounter resources from compliant EMRs to quote live appointment availability and pre-fill known patient data. Identity-verification step ALWAYS runs before any PHI is surfaced. Generic chatbots have no schema awareness - they can't quote live EMR slot availability. Glossary definitions: /en/glossary/ #FHIR-Patient-resource and #FHIR-Appointment-resource.

Yes. SLAtech AI Medical ships a BAA-eligible single-tenant option; BAA is executed before any PHI ingest. Without BAA, the clinic carries direct HIPAA liability for any PHI processed by SLAtech. Generic chatbots that say "contact sales for BAA" instead of sharing the document - that's a red flag. Glossary: /en/glossary/ #BAA. Procurement checklist Theme 1 covers BAA due-diligence: /en/vendor-checklist/.