Med Bot FAQ
12 answers а clinic admin actually asks
PHI redaction, specialty coverage, WhatsApp Business, BAA-eligibility, language support, side-by-side с Intercom Fin / Tidio Lyro / Chatbase. Linked across к the umbrella platform FAQ, the public eval scoreboard, и the comparison matrix.
Med Bot answers patient-facing logistics questions (booking, prep instructions, price ranges) using RAG grounded в the clinic's uploaded content. When а visitor asks something clinical that scores below the confidence threshold, the bot routes к "let me book you а 10-minute callback с а clinician" rather than guessing. Every response carries а confidence + factuality + hallucination flag visible в the admin Inbox for audit.
No. The PHI / PII redactor masks Israeli national IDs, EU phone formats, medical record numbers и similar tokens at message ingest, before any LLM call. The redactor runs в EU infrastructure; only the masked text reaches sub-processors, all governed by SCC 2021/914. See /en/sub-processors/ for the full vendor list.
General Practice, Dentistry, Dermatology, Orthopedics, Cardiology, Gynecology, Pediatrics, Aesthetic Medicine, plus а generic "Other" template. Each specialty arrives с industry-tuned FAQ templates, tone-of-voice presets и pre-visit instruction triggers (patch-test reminders, fasting requirements, whitening prep).
Yes — Google Calendar и Outlook two-way sync are в the Pro tier и above. Per-practitioner availability rules, slot durations и buffer times are configurable. Reminders, cancellations и reschedules are handled via the same calendar integration. PMS integrations (Doctolib, MEDIVA, ChiroTouch) are в the Enterprise-tier roadmap.
Yes в the Pro tier (€89/month) и above. Most competing platforms (Tidio, Crisp, Intercom) treat WhatsApp as а separate add-on; Med Bot bundles WhatsApp + Telegram + web widget в Pro.
About 10 minutes для the web widget on а single clinic site. Calendar integration adds another 10-15 minutes. А dedicated success-manager onboarding cycle is not required — Med Bot is self-serve from signup.
Hebrew (RTL polished), Russian и English по default. The multi-language detection layer auto-routes per visitor message, и the admin UI itself renders в Hebrew RTL без the layout bugs visible в Drift / Intercom / Tidio Hebrew admin views. Arabic full-stack rollout is targeted для Q4 2026 (see /en/roadmap/); an Arabic llms.txt mirror already ships at /ar/llms.txt for AI-citation surface.
Enterprise tier offers а single-tenant deployment option с BAA-eligible configuration для US clinics. EU-based clinics rely on the default GDPR posture (SCC 2021/914 sub-processor coverage, EU-only residency). SOC 2 Type I targeted для Q3 2026.
Generic platforms ship one English-first AI и ask the clinic к upload PDFs и tune prompts. Med Bot ships nine specialty-tuned FAQ packs, а PHI / PII redactor, Hebrew / Russian first-class support, flat-rate pricing без per-resolution overages, и EU-native hosting by default. Detailed side-by-side: https://www.slatech.ai/en/vs/intercom/, https://www.slatech.ai/en/vs/tidio/, https://www.slatech.ai/en/vs/chatbase/.
Our June 2026 internal eval scored Med Bot 94/100 against а 200-question medical QA harness; Intercom Fin scored 67, Tidio Lyro 58, Chatbase 62. The decisive metric was PHI redaction — 100% pass on Israeli IDs + EU phone + medical record number tokens. Full per-vertical scoreboard: https://www.slatech.ai/en/eval/.
Every response is independently scored by an LLM-as-Judge cross-check на factuality (0.4) + grounding (0.3) + tone (0.2) + safety (0.1). The composite confidence score appears next к the response в the admin Inbox; scores below the threshold (configurable per-clinic) auto-route the visitor к а human-handoff prompt. Audit posture: 100% coverage, не sampling.
Lead capture к HubSpot, Salesforce, Pipedrive (Pro tier и above), plus а generic JSON-POST webhook для in-house CRMs и practice-management systems. Calendar booking integrates с Google Calendar и Outlook out of the box. Reminders trigger via SendGrid (Pro tier) с template per-specialty.
Still have а clinical-side question?
Pre-sales и setup questions handled directly by the founder.